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FAQs

FREQUENTLY ASKED QUESTIONS

Can I purchase product directly from aspenhome?

We do not sell directly to the public.  Please visit our where to buy page where you can find the nearest retailer to your home.

How do I get a missing or damaged parts/product replaced?

Please contact the retailer where you originally purchased the product for assistance.  If your retailer is closed or you're having issues getting your part/product replaced, please contact us for further assistance.

I need help assembling my aspenhome product.

Please refer to the assembly instructions included with your aspenhome product.  Assembly instructions can also be downloaded on the product page under the product documents section.  If you need further assistance, please contact the retailer where you purchased your product.  If your retailer is closed or you're having issues getting help, please contact us and we can assist you further.

How do I operate my lift top desk from aspenhome?

Please click on this link for operational instructions.

How do I remove a drawer from my aspenhome product?

Please click on this link for instructions.

What size TV can I fit on this TV console?

Please click on this link for our TV size guide.

Question about a measurement?

We're here to help! For a fast response, please submit your question through our contact form and include the product number and collection name. If you already own the product, you can find the product number on a label on the back of the unit.

Why are my drawers not closing all the way?

Click here for more information on our sure stay drawer guides.

What types of dovetailing do we use?

We use both English and French dovetailing in our drawer construction. Click here for a visual representation of each dovetailing.